Support

Something not working, or a question the app does not answer? Write to us — a person reads it.

Contact

Email hi@lemora.ai. Include your iPhone model, your iOS version, the SwingFix version from Settings → About, and what you were doing when it went wrong. If the issue involves a specific swing, the approximate time you recorded it helps a lot.

We aim to reply within two business days.

Common questions

The app did not start recording

Recording triggers on motion in frame, so the phone needs to see you and the ball. Prop it side-on at about hip height, roughly three to four metres away, with the whole swing arc inside the frame. Check that SwingFix has camera and microphone access in iOS Settings — the microphone is used so the analysis can hear the strike.

The analysis is taking a long time, or failed

Analysis runs on our servers and takes up to about 90 seconds. It needs a working internet connection; on a patchy range Wi-Fi, switch to cellular and try again. If it keeps failing, email us with the approximate time of the swing and we will look at the logs.

How do I cancel SwingFix Pro?

Subscriptions are billed by Apple, so cancellation goes through Apple: Settings → your name → Subscriptions on your iPhone, then select SwingFix. You keep Pro until the end of the period you have already paid for. Deleting the app does not cancel the subscription. Pro is a 3-day free trial, then $120/year ($10/mo, billed annually) or $20/mo.

I want a refund

Refunds for App Store purchases are handled entirely by Apple — we cannot issue them. Request one at reportaproblem.apple.com with the Apple Account that made the purchase.

I changed phones and my swings are gone

SwingFix has no account, and swings are stored on the device. Unless cloud sync was enabled, swings on the old device do not move to the new one. Turn on cloud sync in the app if you want your history to survive a device change.

How do I delete my data?

Deleting the app removes everything held on the device. If you used cloud sync, email us from the device with the anonymous user id from Settings → About → User ID and ask for server-side deletion; we will remove the synced videos, measurements and referral records and confirm when it is done. Cancel any active subscription first, since deleting the identifier ends the entitlement tied to it.

A measurement looks wrong

Measurements are estimated from video, so framing matters: side-on for Down-the-Line, square-on for Face-On, full swing in frame, decent light. If a metric still looks off, email us the swing details and the metric name.

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